Please call us on (03) 9328 1151 during clinic hours.
Book online through our website www.northmelbournemedical.com.au 24 hours a day 7 days a week.
You are welcome to “walk in”, but please understand patients who are already booked will take first priority, and you may be asked to return for a later appointment.
If we are unable to answer your phone-call, please feel free to leave a message with your full name and phone number and we will call you back as soon as possible to organize your appointment.
When making your appointment it may be beneficial to indicate very briefly to the reception staff the purpose of your appointment, so that appropriate time can be allocated with the doctor.
If this is your first appointment with us, then it is advisable to attend approximately 15 minutes prior to register your details in our system. Please ensure that you bring with you your current Medicare card, pension or concession cards and any medical records that you think may be relevant to your care.
Normally patients are allocated 15 minute appointments. If there are further issues which you need to discuss with your doctor at the end of the consultation, the doctor may ask you to return for an appointment on another day to address these outstanding health concerns.
A longer appointment of half an hour is appropriate for consultations such as for a pap-smear, full skin examination, mental health diagnosis or if you need to discuss a number of separate issues with the doctor.
We all understand that sometimes urgent issues require more time with the doctor than anticipated. If the doctor is running late for your appointment, it is most likely because he or she has had to spend extra time on an urgent health issue. If you have other commitments after you scheduled appointment and cannot be late, please advise the reception staff, and they will be able to reschedule your appointment to a time that is more suitable.
Home visits are available to patients with disability in the North Melbourne local council area and immediately adjacent council areas. If you feel travel to the clinic is unsafe for any reason, please discuss this with the reception staff and they will be able to advise regarding availability of a home visit.